Terms and conditions

Who we are

Company

Sphereness, provider of DepthFive

Address

Hermenstraat 12, 5712 CV Someren

Chamber of Commerce (KvK)

17215839

VAT number

NL001888394B91

E-mail

support@depthfive.com

When these terms apply

These terms apply when you use this website, take the free test or buy the personal report. You can always read, save and print them on this page. How we handle your data is described in the privacy statement.

What DepthFive is

DepthFive is a personality test. You describe yourself by responding to statements. We calculate where your answers stand compared with those of a large reference group. If you buy the personal report, we have AI write a report about it.

Your result shows how you describe yourself now, compared with other people. It is a description, not a judgement and not a prediction. Use it to get to know yourself better, and do not base important decisions on your result or report alone.

We give the AI fixed explanations of each trait, and it writes from your scores. Even so, a text may now and then say something that does not fit you. If you do not recognise something, feel free to set it aside, or e-mail us.

The free test and your result

The short test and your result are free, without an e-mail address and without obligations. Your result shows your scores compared with the full reference group and, if you fill in your age and gender, compared with people like you. With it you get your Depth Pattern and a short explanation for each trait. A report written by AI is not part of the free result.

Your result stays in your browser until you close the tab. If you want to see it again later, you can leave your e-mail address. We then e-mail you a link to your result. Anyone with that link can see your result. What we keep of your test is described in the privacy statement.

The personal report

If you want more, you buy the personal report once. It is one package. You get:

• the remaining 100 questions, which continue where the free test stopped and make your profile more precise;
• a personal report, written by AI based on your answers and, if you fill them in, your own goal, situation and question. You get the report when you have answered all questions;
• access to your report, also later, with a link we send to your e-mail address.

Your report is written in the language of the website at the moment you check out, Dutch or English. After ordering you cannot change that language. It is not a subscription: you pay once.

Price and payment

The personal report costs €25, including VAT or any other sales tax where it applies. There are no extra costs. You always see the price on the payment page before you pay; that price applies.

You pay through Stripe, with one of the payment methods on the payment page. If you have a discount code, you enter it on our order page before you pay; you see the discounted price there straight away. The purchase is complete as soon as your payment succeeds or, if your code means you pay nothing, as soon as you confirm your order. You then get access straight away and a confirmation by e-mail.

Right of withdrawal

When you buy online, you usually have 14 days to change your mind (the right of withdrawal). For digital content you receive right after payment, such as the personal report, the law makes an exception (Article 6:230p of the Dutch Civil Code).

That is why, at checkout, we ask you for two things: that you want us to start right after your payment, and that you understand you lose your right of withdrawal by doing so. We confirm this in the e-mail after your purchase.

Having second thoughts afterwards? You still have our 7-day guarantee.

Money-back guarantee

Is your personal report not accurate, or of no use to you? E-mail us within 7 days of your purchase, from the e-mail address of your purchase, at support@depthfive.com. You get your money back. You do not have to prove anything, although we would like to hear what we could do better.

We refund the full amount through Stripe, in the same way you paid, within 14 days. After the refund, your access to the remaining 100 questions and the personal report ends. The same applies if you reverse the payment through your bank or card issuer.

This guarantee comes on top of your legal rights.

If something does not work

The personal report must do what you may reasonably expect of it. That is your right under the law (Article 7:50aa and following of the Dutch Civil Code). If something does not work, for example because your report does not appear, e-mail us. We will fix it. If we cannot, we will refund you.

Access to your report

You open your report with a link we send to your e-mail address, so make sure only you can access that e-mail, and do not forward the link. If you share a device with others, click "Forget this device" when you are done. If you want your data deleted, e-mail us.

If you misuse the website, for example by getting around its security or by sending a great many requests in a row, we may limit your access.

Using the website

The design, texts and software of this website belong to DepthFive or to parties who give us permission. You may use the website for yourself. Do not copy the website or large parts of it for other purposes, and do not use programs to collect data from it automatically.

Your own result and report are yours to use: you may keep them, print them and share them with anyone you like.

Liability

We do our best to keep the website working well and to calculate your result carefully. Still, something can go wrong, for example when the website is briefly unavailable. If we are liable for damage, our liability is limited to the amount you paid for the personal report. This limit does not apply in case of intent or gross negligence on our part, or where the law does not allow such a limit.

Complaints

Not happy about something? E-mail us at support@depthfive.com. We respond within 3 working days and look for a solution together with you.

If we cannot resolve it together, you can go to court. If you live in another EU country, you can also contact the European Consumer Centre in your own country.

Applicable law

Dutch law applies to these terms and to your purchase. If you live in another country, you keep the protection that the consumer law of that country gives you.

Changes

We may change these terms. A purchase is governed by the terms as they were at the moment you paid.